The org chart becomes navigation
Readers inherit internal team boundaries instead of a path through their task.
Product documentation
Guide the first success and the everyday workflow.
Build onboarding, concepts, workflows, integrations, and troubleshooting around what customers are trying to finish.
The operating problem
Publishing is one moment. Accuracy is continuous.
Small UI changes accumulate
Screenshots, labels, and steps drift one release at a time.
The same fact appears everywhere
Repeated limits and names change in one page while older copies remain.
The workflow
One source from draft through evidence.
Keep the path customers follow aligned with the product they actually see.
Task-based templates
Start from onboarding and workflow structures built around reader outcomes.
Visual authoring
Let the people closest to the workflow edit without learning a Git toolchain.
Snippets and variables
Update shared facts once and preview where the change appears.
Pulse and feedback
Join review policy, product signals, search gaps, and reader responses.
What changes